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Tune Hotels Lifestyle Protection

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Starting from Dec 2011, Tune Hotels in cooperation with American International Assurance Bhd. (AIA Bhd.) through the Tune Hotels Lifestyle Protection Program is offering a range of life insurance products to loyal customer like you:-

Read the FAQ

Lifestyle Protection Plan

Term with Return of Premium with Cancer Shield Rider Plan (Cancer ROP):
A 15-year plan consisting of a Basic Term Plan providing death coverage and a Cancer Shield Rider providing protection in the event the Insured is diagnosed with cancer. Upon maturity of the policy 100% of the total annual premium paid on the Basic Term Plan will be returned to you.

  • Death Benefit (all causes):
    In the event the insured dies before the policy maturity date, the named beneficiary will receive the death sum assured less any loan indebtedness.
  • Cancer Benefit:
    This benefit will be payable in one lump sum if the insured is diagnosed to be suffering from Cancer as defined in the policy contract.
  • Maturity Benefit:
    If the policy is still in force and the insured is alive at the end of the 15th policy year, the insured is guaranteed to receive 100% of the total premium paid on the basic term plan less any loan indebtedness.

The above products are offered through AIA Direct Marketing Channel, giving customers the flexibility on added convenience of purchasing these products over the phone. There are exclusions and limitations of the benefits as mentioned above. Please refer to the Policy Contract for exact terms, provisions and conditions.

For further information, please call 603-2056 0822.



Tune Hotels Lifestyle Protection - FAQ

  1. Q: What is Tune Hotels Lifestyle Protection Plan?
    A: Tune Hotels Lifestyle Protection Plan is crafted to give peace of mind to you and your loved ones by extending the Life Insurance protection plans which are underwritten by AIA.
  2. Q: Recently, I received a call from Tune Hotels offering me insurance product underwritten by AIA. I was wondering if this is true?
    A: Starting from Dec 2011, Tune Hotels together with American International Assurance Bhd. (AIA) is offering life, insurance products through the telemarketing channel. These products are product designed by AIA for Tune Hotels’ loyal customers.
  3. Q: Who is AIA Bhd.?
    American International Assurance Bhd. (AIA Bhd.) is a member of the AIA Group. AIA Bhd. began operations in Kuala Lumpur in 1948 as branch of American International Company, Limited (AIA). With over 60 years of local market presence, AIA Bhd. has now become one of the country’s largest life insurers, with a network of 23 branches nationwide. The company’s focus is on designing new and innovative products to meet the changing needs of the market.
  4. Q: How can I get more information about the products offered by AIA?
    A: You can contact the AIA Program Hotline at 603-2056 0822.
  5. Q: I have bought the Cancer ROP plan over the phone, when will this policy take effect?
    A: Your coverage will take effect once your application is approved and payment of your premium is received in full. AIA will be sending you the policy contract which will reflect the effective date of coverage.
  6. Q: I have bought the Cancer ROP Plan over the phone, but until now I have not received the policy. Whom should I contact?
    A: You can contact AIA Customer Service Hotline at 1300-88-1899 if you do not receive your policy contract within 30 days from the date of your purchase over the phone.
  7. Q: I have bought the Cancer ROP plan over the phone, but now I want to cancel it. How do I cancel the policy and whom should I contact?
    A: There is a 15 days free-look review period for Cancer ROP. If you wish to cancel your policy during this free-look review period, the notice of cancellation must be signed by you and received directly by the company within 15 days after you have received the policy. The premiums that you have paid (less any medical fee incurred) will be refunded to you. If you wish to cancel your policy after this free-look period, you need to write to AIA stating the date on which you want your plan to be cancelled or you may contact AIA Customer Service Hotline at 1300-88-1899 for assistance. The cash amount payable to you when you cancel the policy before the maturity date will be much less than the total amount of premiums you have paid up to the date of cancellation.
  8. Q: I have bought the Cancer ROP plan over the phone, how do I make a claim?
    A: You will need to complete the requirements for claims stated in your Policy Contract. For further claims procedure in completing the relevant claims forms, please contact AIA Customer Service Hotline at 1300-88-1899 or visit any AIA branch.
  9. Q: What about the claim process? Is it a difficult procedure?
    A: No, the claims process is a simple 3-steps procedure:
    1. Notify AIA immediately by contacting the Customer Service Hotline at 1300-88-1899.
    2. Complete the normal claim document and send your proof of claims, such as original receipt from the hospital, doctor report, death certificate or etc as listed on the claim form.
    3. AIA will then assess your claim and if payable, payment will be made to you or your beneficiary, as the case may be. Completing your proof of claims or required documents quickly will speed up and simplify the claim process.
  10. Q: What benefits can I get from these products?
    A: Cancer ROP is a 15-year plan consisting of a Basic Term Plan providing death coverage and a Cancer Shield Rider providing protection in the event you are diagnosed with cancer. Upon maturity of the policy 100% of the total annual premium paid on the Basic Term Plan less any loan indebtedness will be returned to you
  11. Q: Does this insurance product cover all the risks?
    A: No, there are some risks that are excluded from this insurance coverage. For more details information on the product you can refer to the Policy Contract or call AIA Customer Service Hotline at 1300-88-1899 for assistance.
  12. Q: Is there an age limit to purchase the plans offered by AIA?
    A: Yes there is. For Cancer ROP the entry age is between 18 - 50 years old.
  13. Q: Who do I contact if I need more information or wish to make a complaint?
    A: If you would like to know more about the products offered or if you wish to make a complaint, please contact AIA Program Hotline at 603-2056 0822, AIA Customer Service Hotline at 1300-88-1899, visit any AIA branch, or contact us via email by visiting www.aia.com.my