Career With Us
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Responsibilities:
- Promote & market the hotel to potential Corporates customers, as well as maintain relationships with Travel Agents.
- Manage all staff of the hotel including, but not limited to; Guest Services Supervisors, Guest Service Executive, Maintenance Technicians, etc.
- Develop and maintain a good working relationship with local authorities (Council, etc.) as well as the neighbors.
- Take responsibility for developing and managing the P&L of the hotel.
- Assist in the identification and negotiations with potential outsource contracts for the support services; laundry, housekeeping, cleaning services, security, landscaping, refuse collection, pest control, etc.
- Maintain courteous guest service and respond promptly to guest questions, complaints and/or requests.
- Hire, train, motivate, supervise, coach, develop, empower, discipline and terminate all employees.
- Maintain proper maintenance of the building and grounds by implementing Preventive Maintenance guidelines.
- Maintain the methods and procedures used by employees for compliance with operating procedures.
- Review Daily Cash Drop with Settlement Reports. Make bank deposit daily.
- Review Daily Income Report and Occupancy Report to ensure accuracy.
- Perform daily inspection of guest room, lobby, general hotel areas and surrounding hotels areas.
- Monitor and control inventories for operating equipment, linen and uniform to ensure par stocks are maintained and costs are controlled.
- Maintain appropriate standards of dress, hygiene, uniforms, appearance, posture and conduct of all employees.
- Supervise outside contractors/vendors, café operators and convenience store to ensure contractual compliance.
- Implement and control departmental procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests.
- Verify the property is in compliance with all health, fire/safety and local municipal regulations.
- Perform other tasks as deem necessary for the smooth operations of the hotel.
Requirements:- Self confident and an ability to interact with all types of people
- Candidate should have a good command of English
- Must be ambitious, service oriented, a go getter and a strong desire to succeed
- Build and maintain relationships with internal and external customers.
- Understands and anticipates customers’ needs; take action to address customer needs, and strives to exceed customer expectations.
- Attend all meetings and events as required by the company.
Experience:- Minimum of 3 years experience in a retail/store operations position leading and managing a group of front line staff
Education:- Preferably a Degree/ Diploma in any field
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Responsibilities:
- Coordinate and carry out hotel bookings from all Distribution Channel, travel agents and groups.
- Prepare quotations for group stays.
- Be well-versed with company's products.
- Provide necessary support to the Revenue Management, Marketing and Operations Department as and when needed.
- Process bookings / reservation and other pre-travel matters.
- Prepare data for invoicing purposes.
- Any other duties assigned by Management from time to time.
Skills:
- Excellent written and verbal communication
- Analytical and highly numerate
- Self-motivated
- Ability to plan and organize own work
- Ability to implement change
- Ability to prioritize
- Initiative
- Team player
- Reliable
- Flexible
- Learn and adapt to change quickly
- Must be web/internet savvy
Qualifications & Experience
- A Bachelor's Degree/ Diploma in Business Administration / Sales & Marketing
- A minimum of one year in the travel industry
- Knowledge of statistics, data collection, analysis, and data presentation
- Excellent interpersonal communication and problem-solving skills
- Fresh graduates will also be considered
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Responsibilities:
- Acts with integrity, honesty and knowledge that promote the mission, values and culture of Tune Hotels.com.
- Maintains a high level of product knowledge of the hotel and the surrounding area.
- Applies and demonstrates all GSE skills and competencies.
- Delivers consistent Tune Experience and Tune Service to all guests at all times.
- Communicates and describes the limited service concept accurately and consistently.
- Makes daily reservation count for arrivals and departures.
- Register all incoming guests, making sure all pertinent information is obtained, identification checked, confirmation sheet is printed and signed by guest.
- Process add-ons and payments accurately.
- Supervise the housekeeping team and perform room quality checks.
- Maintains regular and consistent attendance and punctuality.
- Anticipates guests and hotel needs by constantly evaluating the hotel environment and guests for cues.
- Prepares and document accurate shift and daily reports
- Maintains a clean and organized workspace to enhance productivity.
- Fulfills any function in the hotel and multi-task as required.
- Recognizes and reinforces individual and team accomplishments.
- Provides coaching to newly-joined employees as required.
- Adheres to all company standards, procedures and guidelines.
Prerequisite:
- Candidate should have a good command of English and Bahasa Malaysia
- Able to multitask and work independently with minimum supervision
- Honest, reliable, efficient and professional at all times.
- Fun, friendly and humble with a cheerful attitude!
- Excellent knowledge of MS Word and Excel
Education
- SPM / Diploma in any field.
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Responsibilities:
- To maintain good image for the company by providing customer support via e-mail and calls with information and solutions on enquiries and complaints to achieve customer satisfaction.
- Support and provide superior service via phones, e-mails and faxes as a receiver and caller.
- Use questioning and listening skills that support effective telephone communication.
- Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
- Understand the impact of attitude in handling calls professionally.
- Effectively deal with job stress, angry callers, and upset customers.
- Use the most appropriate way to communicate with different behavior types on the telephone.
- Apply the elements of building positive rapport with different types of customers over the phone.
- Apply the proper telephone etiquette to satisfy various customer situations.
- Apply appropriate actions to effectively control a telephone call.
- Identify voice skills and how to enhance a good telephone presentation.
- Meets commitments to customers.
- Other duties as assigned.
- Display Time flexibility towards shifts as per work floor requirements.
- Route calls to appropriate departments.
- Follow up customer calls where necessary.
- Complete call logs.
- Complete call reports.
Requirements:
- Self confident and an ability to interact with all types of people.
- Posses good telephone demeanor and customer service oriented .
- Excellent written and verbal communication skills (In English, Bahasa Melayu and/or Chinese).
- Ability to multitask, manage stress and work under pressure.
- High energy, resilience, and excellent time management skills.
- Good problem solving capabilities.
- ble to work as a team.
Experience
- Past work experience at least 1 year in a high traffic customer service setting.
- Proficient is Microsoft Office applications .
Education
- Preferably a Degree / Diploma in any field.
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Responsibilities:
- Provide 1st and 2nd level support for all internal/back end office application, web and business system.
- Conduct technical and functional discussion with vendors/developers/3rd level support and be the liaison person.
- Participate in UAT exercise and prepare internal guide/documentations/FAQ for related systems.
- Provide support of user access request to related systems.
- Ensure user request and issues are handled according to company standards.
- Contribute knowledge base and document in SOP.
- Responsible for requirement analysis, customization and development of related systems.
- To understand project scope and deliverables and manage project within timeline and cost.
- Liaison between users and vendors to ensure smooth project delivery and support.
- Conduct system and integration testing
- Acts as subject-matter expert on business systems and processes and manages product quality.
Skills:
- Good understanding of software development methodologies, application architecture, web-based technologies and travel industry related systems
- Have strong ability to organize and handle multiple tasks in a fast-paced dynamic environment.
- High comfort level working in a diverse environment
- Able to travel as when required
- Proficient in oral and written English and Bahasa Melayu
- Excellent computer skills and proficient in excel, word, outlook, and access
- Possess good interpersonal and communication skills to collaborate effectively with internal and external business users.
- Sense of responsibility, commitment and ability to work independently
Experience
- Minimum two (2) year of working experience in the related field.
- Experienced in managing IT projects, e-commerce, payment systems and business application administration is an added advantage
Education
- Possess a recognized Degree or Diploma in Computer Science/Information Technology or IT Professional certificate or equivalent.
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