You can make a room booking online via our website at
www.tunehotels.com , by phone via our Call Center at +603 79625888 (Malaysia) or +622156970060 (Indonesia), or by walk-in at any of our hotel locations.
Yes, you can. You are required to key in Guest First Name, Guest Last Name/Surname and *IC/Passport Number when making booking. The Guest will need to present a valid ID during check in.
*For all Tune Hotels.com locations in the UK, non EU nationals are required to present any valid photo identification.
No, only the person whose name and valid ID stated in the booking confirmation will be allowed to check in.
No, you only need to provide one name. The person named in the booking must be present during check in.
You will receive a confirmation/booking reference number upon successful booking with full payment. You may also view your booking(s) by clicking on
Manage Confirmed Bookings .
It is advisable to print out your booking reservation for reference and easy check in at the Hotel. If you don’t have a print out of your reservation, please confirm your booking details at the Reception Desk and provide your identification.
Payment would be in the currency of the respective country the hotel is located in.
The earliest time you can check-in is
- 2.00 pm for hotels in Malaysia & Indonesia.
- 3.00 pm on the check-in date for hotels in the UK.
The latest time you can check-out is 10.00 am on the check-out date.
Please refer to the individual hotel pages for more information. Parking charges will apply.
The maximum number of nights per booking is ten (10) nights. Stays exceeding 10 nights can be made by making separate bookings subject to availability.
Booking cancellations MUST be done at least 3 days before the scheduled check-in date. For any cancellations of bookings made within 2 days
(48 hours) of the scheduled check in date, the total payment made is deemed forfeited. Multi-night bookings cancelled within 2 days before your scheduled check-in time will also be deemed forfeited.
In the event of cancellation of bookings (at least 3 days(72hours) before the check-in date), a credit shell amount equivalent to the value of the booking minus the cancellation fee will be credited into the guest’s registered account for future bookings. If the total payment made is less than the cancellation fee, there will be no credit shell given and the whole payment will be deemed forfeited. The amount in credit shell is not exchangeable for cash. The credit shell amount must be used within six (6) months from the date of cancellation, or will be deemed forfeited without further notifications. The credit shell amount is currency-specific and is not valid for bookings for Hotels operating with other currencies. The credit shell amount is not transferable to other accounts. The credit shell amount cannot be used for payments of deposits, add-ons and all other non room-related transactions at the Hotel.
Click here to view the Fee Schedule
Tune Hotels.com does NOT provide any refunds.
No, meals are not included. You may however purchase our breakfast sets online during the booking process. Breakfast sets are only available at selected hotels and during the booking process.
The availability and variety of retail and F&B outlets at our hotels varies depending on location. Please refer to the individual hotel page for a list of these retail and F&B outlets.
In-room WiFi is available for purchase at all our hotels (wired connection for Tune Hotels.com – Kota Damansara). Free internet terminals are available in designated areas at the lobbies of selected hotels.
Yes, all the rooms have en-suite bathrooms equipped with power showers.
Tune Hotels.com in the UK
The use of air conditioning in all Tune Hotels.com in the UK is included in the room cost.
Tune Hotels.com in Malaysia & Indonesia
Tune Hotels.com rooms come equipped with a ceiling fan. Each room is also equipped with one air-conditioning unit, however, usage of this air conditioning unit is charged separately from the room cost. You can buy prepaid air-conditioning credit units in sets of either 12-hours or 24-hours either when booking your room online or at the Front Desk upon check-in or anytime during your stay. Prepaid air-conditioning units are programmed into room key cards, deducted while in use and can be split up over the entire period of stay. For e.g. should you purchase 12-hours for use over a 2 night stay, if you only use 6 hours on the 1st night of your stay, you have a balance of 6 hours for use on the 2nd night of your stay.
All Tune Hotels.com rooms come with five (5) star quality Tune Beds.
- Single Room – 1 single sized bed
- Double Room – 1 double sized bed
- Twin Room – 2 single sized beds
- Wheelchair Friendly Room – 1 double sized bed
- Special Needs Room – 1 double sized bed
Room types offered varies at individual hotels. Please refer to the individual hotel pages.
Yes, all the beds come with a full set of linen (bed sheet, duvet & pillows).
No, the Hotel does not provide additional beds and does not have extra beds.
Tune Hotels.com operates a limited service concept, towels, soap and shampoo are not provided in the rooms. However, towels are available for rent at all Tune Hotels.com hotels and comes with an Essentials toiletry kit. A towel rental fee is charged for each towel issued and additional rental fees are charged for each new towel. Alternatively, you can bring your own.
For Malaysia and Indonesia hotels : Upon collection of each towel from the Front Desk, guests are required to pay a refundable towel deposit to cover loss or damage of each towel issued. The towel deposit will be refunded to the guest when the towel is returned to the Front Desk.
Tune Hotels.com operates a limited service concept, hence there is no room service available.
Tune Hotels.com operates a limited service concept, hence there are no telephones, radio, mini bar, tea and coffee making facilities in the rooms.
In-room safes are provided in all rooms (charges apply for UK hotels).Televisions are available as an optional add-on in selected hotels.
Some rooms have windows and some rooms do not.
Yes, there is at least 1 electrical power point available in the room.
No, housekeeping service is provided on a fixed schedule. Frequency of housekeeping varies according to the location of the hotel. Please refer to the hotel schedule for more information.
Guests are required to present proof of identity (NRIC/Passport). For all Tune Hotels.com locations in the UK, non EU nationals are required to present any valid photo identification.
Connecting rooms are not available at all hotels. You may request for connecting rooms at the Front Desk during check-in and it is subject to availability. Please refer to individual hotel pages.
Our room rates are not fixed. It fluctuates based on daily demand & availability. Book early online to secure a low price!
No, you can’t. Since you have made full payment for the room, no changes can be made to your booking including changing of room type.
No, there are no wardrobes in any of the rooms but you can hang your clothes with the hangers provided in the rooms.
No. Tune Hotels.com is a non-smoking Hotel. You are not permitted to smoke anywhere within the building.
No, and by children we mean anyone under the age of eighteen (18) years of age.
Yes, guests are allowed in the Hotel in the company of the Hotel guests.
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