Guest Services Executive

Responsibilities:

• Acts with integrity, honesty and knowledge that promote the mission, values and culture of Tune Hotels.com.
• Maintains a high level of product knowledge of the hotel and the surrounding area.
• Applies and demonstrates all GSE skills and competencies.
• Delivers consistent Tune Experience and Tune Service to all guests at all times.
• Communicates and describes the limited service concept accurately and consistently.
• Makes daily reservation count for arrivals and departures.
• Register all incoming guests, making sure all pertinent information is obtained, identification checked, confirmation sheet is printed and signed by guest.
• Process add-ons and payments accurately.
• Supervise the housekeeping team and perform room quality checks.
• Maintains regular and consistent attendance and punctuality.
• Anticipates guests and hotel needs by constantly evaluating the hotel environment and guests for cues.
• Prepares and document accurate shift and daily reports
• Maintains a clean and organized workspace to enhance productivity.
• Fulfills any function in the hotel and multi-task as required.
• Recognizes and reinforces individual and team accomplishments.
• Provides coaching to newly-joined employees as required.
• Adheres to all company standards, procedures and guidelines.

Prerequisite:

• Candidate should have a good command of English and Bahasa Malaysia
• Able to multitask and work independently with minimum supervision
• Honest, reliable, efficient and professional at all times.
• Fun, friendly and humble with a cheerful attitude!
• Excellent knowledge of MS Word and Excel

Education

• SPM / Diploma in any field.