Can I cancel my booking?

Booking cancellations MUST be done at least 3 days before the scheduled check-in date. For any cancellations of bookings made within 2 days (48 hours) of the scheduled check in date, the total payment made is deemed forfeited. Multi-night bookings cancelled within 2 days before your scheduled check-in time will also be deemed forfeited.

In the event of cancellation of bookings (at least 3 days(72hours) before the check-in date), a credit shell amount equivalent to the value of the booking minus the cancellation fee will be credited into the guest’s registered account for future bookings. If the total payment made is less than the cancellation fee, there will be no credit shell given and the whole payment will be deemed forfeited. The amount in credit shell is not exchangeable for cash. The credit shell amount must be used within six (6) months from the date of cancellation, or will be deemed forfeited without further notifications. The credit shell amount is currency-specific and is not valid for bookings for Hotels operating with other currencies. The credit shell amount is not transferable to other accounts. The credit shell amount cannot be used for payments of deposits, add-ons and all other non room-related transactions at the Hotel.

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