Business Systems Analyst

Responsibilities:

• Provide 1st and 2nd level support for all internal/back end office application, web and business system.
• Conduct technical and functional discussion with vendors/developers/3rd level support and be the liaison person.
• Participate in UAT exercise and prepare internal guide/documentations/FAQ for related systems.
• Provide support of user access request to related systems.
• Ensure user request and issues are handled according to company standards.
• Contribute knowledge base and document in SOP.
• Responsible for requirement analysis, customization and development of related systems.
• To understand project scope and deliverables and manage project within timeline and cost.
• Liaison between users and vendors to ensure smooth project delivery and support.
• Conduct system and integration testing
• Acts as subject-matter expert on business systems and processes and manages product quality.

Skills:

• Good understanding of software development methodologies, application architecture, web-based technologies and travel industry related systems
• Have strong ability to organize and handle multiple tasks in a fast-paced dynamic environment.
• High comfort level working in a diverse environment
• Able to travel as when required
• Proficient in oral and written English and Bahasa Melayu
• Excellent computer skills and proficient in excel, word, outlook, and access
• Possess good interpersonal and communication skills to collaborate effectively with internal and external business users.
• Sense of responsibility, commitment and ability to work independently

Experience

• Minimum two (2) year of working experience in the related field.
• Experienced in managing IT projects, e-commerce, payment systems and business application administration is an added advantage

Education

• Possess a recognized Degree or Diploma in Computer Science/Information Technology or IT Professional certificate or equivalent.